CFDs Helpdesk
CMC Markets is now a Corporate Member of the Institute of Customer Service. We are committed to developing and improving our customer service standards. |
Plus+ |
Plus+Please find below the answers to a number of questions we often receive. If you have any queries which aren't addressed here, please contact the CMC Markets Helpdesk at helpdesk@cmcmarkets.co.uk or call +44 (0)20 7170 8205.
I can't access CMC Markets Plus+
There are a few reasons you may have difficulty viewing Plus+.
Firstly, Plus+ can only be accessed via the Marketmaker® software, which means you can't access Plus+ directly from the internet. This means that you must open Marketmaker® in order to get into Plus+.
Also, if you access Plus+ via Marketmaker® and then close the platform down, you will no longer be able to navigate through Plus+ pages. The Marketmaker® software must be running to keep viewing Plus+.
A few firewalls, security programs, download managers or popup blockers can cause problems with launching Plus+. If you believe this may be an issue for you, please contact the CMC Markets Helpdesk at helpdesk@cmcmarkets.co.uk or call +44 (0)20 7170 8205.
Some of the files contained within Plus+ contain large amounts of data, and therefore downloading them may take some time. We're working on reducing the file size and so optimising the download time for you.
[
Close ]
When I click the CMC Markets Plus+ button it opens Plus+ in an existing Internet Explorer window, instead of opening it in a new window. How do I stop this?
To make Plus+ as secure as possible, it can only be accessed through the button in Marketmaker®. The technology used will prevent unauthorised access to your data, whilst giving you full access to all the information you require.
[
Close ]
How do I log out of CMC Markets Plus+?
As CMC Markets Plus+ is controlled by Marketmaker®, you do not have to log out of it, simply close your browser window and you will automatically be logged out.
[
Close ]
I cannot use CMC Markets Plus+ after closing Marketmaker®, is there a problem?
Accessing CMC Markets Plus+ requires you to be logged in to Marketmaker® at the same time. If you close Marketmaker®, then Plus+ will not allow you further access to its services.
[
Close ]
Why can't I see some of the content in CMC Markets Plus+?
CMC Markets Plus+ uses a number of technologies that require additional plug-ins to Internet Explorer to present some of the content. You can find some of these plug-ins, as well as instruction on how to install them, here:
Flash Player -
http://www.adobe.com/shockwave/download/ Adobe Acrobat Reader - http://www.adobe.com/products/acrobat/readstep2.html CMC Markets is not responsible for the content of external internet sites [ Close ] |
|
