CFDs Helpdesk

Please click here for instructions on getting Marketmaker:Mobile installed on your mobile phone.

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For a list of supported phones please click here.

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No, we do not.

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Marketmaker:Mobile will detect if your phone's signal has been lost and display a connection status screen. Once a signal returns, Marketmaker:Mobile will automatically attempt to re-connect.

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Just as with desktop Marketmaker®, a trade may not reach CMC's servers if your network connection is lost at an inappropriate time. If the order can be transmitted to CMC, the phone will display an accurate order status screen upon reconnection. If the order cannot be transmitted, the phone will continue to display the order placement screen upon reconnection. As with desktop Marketmaker®, you should consult your All Orders blotter to determine the status of any order.

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There is no extra charge for using Marketmaker® on your mobile - all you need to pay for are the standard networking costs to your mobile network operator.

In our preliminary trials, we found the average GPRS data usage to be about 150K bytes per hour. Depending on trading patterns and market volatility, you should expect this figure to vary, perhaps by double this amount, or more.

As a guideline, 150K bytes per hour on a standard Vodafone tariff of 2.35 per MB equates to around 35p per hour. It is worth noting that most operators offer far better deals with bundled data packages.

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Marketmaker:Mobile uses industry standard encryption techniques to ensure client data is transmitted securely over any phone network.

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Marketmaker:Mobile should operate over any GPRS data network. You are advised to check with their mobile operator for pricing of GPRS data access abroad. This applies to customers outside of the UK as well, we will not have tested with all providers but as long as the provider has a GPRS network, then Marketmaker:Mobile should work.

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On some devices, there are some time zone settings which are not reported correctly to Java . If this is the case, go to the Tools > Settings screen in Marketmaker, select 'custom GMT offset' and enter the GMT offset that you require then select 'Apply'. Marketmaker® will then use the custom GMT offset that you have configured.

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On some devices, you cannot enter a '-' (minus) sign until a digit is entered. Enter a digit first, then move the cursor back to the left hand side of the digit just entered, then enter a '-' sign. The custom negative GMT offset can then be applied.

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