Spread Betting Helpdesk
CMC Markets is now a Corporate Member of the Institute of Customer Service. We are committed to developing and improving our customer service standards. |
Payments |
Payments
How long does it take for funds to appear on my
account?
Credit & Debit card payments will normally be applied to your account within 30 minutes. Bank transfers will be
applied to your account shortly after arriving at our bank. We check our accounts regularly for new deposits
throughout the day.
[
Close ]
Where can i withdraw funds to?
CMC have a "refund to source" policy. This means that if you fund your account using card(s), funds will be returned to
the card(s) until the total balance received by CMC has been returned in full.
This must happen before we will allow funds to be withdrawn to a bank account.
What ways are there of funding my CMC Markets
account?
What are the charges for making card payments?
Debit card payments from UK banks attract no charge. Debit card payments from non-UK banks and all credit card
payments attract a charge of 1.8%.
[
Close ]
Do you accept funds from a 3rd party source?
Only in exceptional circumstances will we accept funds from a 3rd party source and only when the payment is
accompanied by all the relevant documentation. Please click here
for more information on 3rd party payments.
[
Close ]
My online payment has been"referred and requires
authorisation"
My online payment has been"declined"
This means there has been a problem with your payment and it has been declined by you card issuer. In this instance
please contact the issuer directly and not CMC Markets.
[
Close ]
I have more than one account with CMC Markets.
How can I transfer funds between them?
If you have more than one account they should be managed separately where possible. In exceptional circumstances,
e.g. your account being on margin call, we will allow you to make transfers between accounts. To do this, please
contact us via helpdesk@cmcmarkets.co.uk or chat.
[
Close ]
Where can I see my payment history on the software?
Payments in and out of your account are shown on the cash & payment history blotter within
Marketmaker® and also on your daily and monthly statements.
[
Close ]
|
|
Helpdesk Marketmaker disclaimer
This Spread Betting Helpdesk has support information for all Marketmaker spread betting account holders. This incorporates all Irish customers as well as UK account holders who opened their account before [date of live launch] and have not yet moved over to our new spread betting platform. For all UK customers who opened their account after [date of live launch] please visit the FAQ section of the website or contact our customer management team for assistance.
Spread Betting, CFDs and Forex are leveraged products and carry a high degree of risk to your capital and it is possible to lose more than your initial investment. Only speculate with money you can afford to lose. These products may not be suitable for all investors, therefore ensure you fully understand the risks involved, and seek independent advice if necessary. CMC Markets UK Plc and CMC Spreadbet Plc are authorised and regulated by the Financial Services Authority. *Tax laws can change.
