CFDs Helpdesk
CMC Markets is now a Corporate Member of the Institute of Customer Service. We are committed to developing and improving our customer service standards. |
Payments |
Payments
How long does it take for funds to appear on my
account?
Credit & Debit card payments will normally be applied to your account within 30 minutes. Bank transfers will be
applied to your account shortly after arriving at our bank. We check our accounts regularly for new deposits
throughout the day.
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Where can i withdraw funds to?
CMC have a "refund to source" policy. This means that if you fund your account using card(s), funds will be returned to
the card(s) until the total balance received by CMC has been returned in full.
This must happen before we will allow funds to be withdrawn to a bank account.
What ways are there of funding my CMC Markets
account?
What are the charges for making card payments?
Debit card payments from UK banks attract no charge. Debit card payments from non-UK banks and all credit card
payments attract a charge of 1.8%.
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My online payment has been"referred and requires
authorisation"
My online payment has been"declined"
This means there has been a problem with your payment and it has been declined by you card issuer. In this instance
please contact the issuer directly and not CMC Markets.
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I have more than one account with CMC Markets.
How can I transfer funds between them?
If you have more than one account they should be managed separately where possible. In exceptional circumstances,
e.g. your account being on margin call, we will allow you to make transfers between accounts. To do this, please
contact us via helpdesk@cmcmarkets.co.uk or chat.
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Where can I see my payment history on the software?
Payments in and out of your account are shown on the cash & payment history blotter within
Marketmaker® and also on your daily and monthly statements.
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